FAQs

Orders

To place an order at Gaurav Gupta:

  • Use the various category options provided under the main menu to help you find what you are looking for.
  • Once you have shortlisted an item, select your size and click on the ‘Add to cart” button.
  • Review the items in your shopping bag by clicking the ‘Shopping Bag’ icon at the top of the page.
  • Click on ‘Proceed to checkout’ to complete your order.

Ready-to-wear pieces are made to standardised sizing, XS to XL, and ship from stock. Made-to-order and altered-to-specification pieces are also available for select styles; production timelines are confirmed with the atelier at the time of order.

Ready-to-wear is sized to European standard sizing, XS to XL, with international conversions on the size guide for each product page. For anything outside that range, write to enquiries@gauravguptastudio.com.

If you know exactly what you are looking for, you can search the item by product style under the main menu. In case you are looking for an item that is not featured on our website please write to us at enquiries@gauravguptastudio.com our client care team will assist you further.

Write to enquiries@gauravguptastudio.com or call +91 96500 47853. Our team operates Monday to Saturday, 10:00am to 6:30pm IST; queries outside those hours are answered the next business day.

PAYMENT

PayPal (including PayPal Cash, PayPal Cash Plus, and PayPal Credit) and Razorpay, which supports Visa, Mastercard, American Express, Bajaj, DICL, Maestro and Rupay.

Prices on shop.gauravguptastudio.com are shown in US Dollars.

DELIVERY & SHIPPING

Shipping timelines vary by product and are shown on each product page. A signature is required on delivery.

Yes. Shipping is courtesy of the house worldwide, including all applicable customs duties, you won't be charged anything further on delivery. Orders ship from our warehouse in Noida, India.

See our current stockists list.

Once your order has been placed, you can change the delivery address until the item has been shipped. However, should you need to do this; you can call our client care team who will be able to assist further. Email id: enquiries@gauravguptastudio.com Contact No: 9650047853

Once your order has been dispatched, you will receive an email containing airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment. In case of any additional shipping related queries please reach out to our client care team.

Your online order is insured by Gaurav Gupta during the transit time until it is delivered to you. For security reasons, all purchases made online require signature by the receiver on delivery, at which point the responsibility of the goods passes to you.

Pieces bought on shop.gauravguptastudio.com are not returnable as standard. Exceptions, process and Credit Note terms are set out in full on the Returns page, see below. Pieces bought through a third-party stockist are not eligible.

Once confirmed, an order cannot be cancelled. The full payment is treated as a cancellation fee and is not refunded.

AFTERCARE

Standard dry clean only, unless the product page states otherwise for a specific fabric. Gaurav Gupta does not offer dry-cleaning or repair servicing on sold pieces.

SIZING

Gaurav Gupta’s Ready-To-Wear outfits are made in line with European sizes. We provide detailed measurements and size conversions in our size guide. Our client care team is also available to assist you in selecting the size best suited to you.

Size range for our Ready-to-Wear collection varies from XS TO XL. For detailed specifications on measurements and international size conversions, please refer to our size guide that can be found on each product page. You can get in touch with our fashion consultants at enquiries@gauravguptastudio.com for further assistance.